Paddle Up is built and supported by one person. That means you get a real answer from someone who knows the code, and it means the answer takes hours rather than minutes.
support@paddleup.coach
Expect a reply within one business day. If something is stopping you running a clinic, say so in the subject line and it goes to the front of the queue.
Please include:
Students reach your roster through your join link or join QR — both are in the app under Refer. A student who signs up without one has no coach attached and will land on a "find your coach" screen. Send them your link and they can join from there.
Student sign-in is part of Paddle Up Pro. On the free plan the coach app works in full, but students cannot sign in to their own side of it.
Scanning needs the rear camera and permission to use it — iPhone Settings → Paddle Up → Camera. Check-in codes are specific to one coach's roster, so a code from another coach will not scan.
Open the paywall and tap Restore purchases. That reconciles your account with the App Store. If it still says Free afterwards, email us with the Apple ID email you subscribed under.
Cancel through the App Store, not through us — iPhone Settings → tap your name → Subscriptions → Paddle Up. You keep Pro until the end of the period you have already paid for.
Cancelling does not lock you out. Your roster, sessions, payments, expenses and history all stay exactly as they are, and CSV export keeps working. What pauses is the student-facing app, messaging and notifications.
Yes, always, on any plan. Money → Export CSV. Export is never restricted — your records are yours.
Email privacy@paddleup.coach from the address on the account. Deletion removes your coach profile and roster from our servers. Anything already exported to your own device stays with you.
The privacy policy is at paddleup.coach/privacy, and it describes what the app actually collects — every claim in it traces to something in the code.