Delete your Paddle Up account

Last updated: September 1, 2026

You can delete your Paddle Up account and its data at any time, without contacting us and without giving a reason. There are two ways to do it.

Delete it from inside the app

This is the fastest route and it is permanent. The step differs slightly depending on whether you use Paddle Up as a coach or as a student.

If you are a coach:

• Open Paddle Up and go to Settings
• Scroll to the bottom
• Tap Delete my account

If you are a student:

• Open Paddle Up and go to the Me tab
• Scroll to the bottom
• Tap Delete my account

Either way, you will see exactly what is about to be deleted and be asked to type DELETE to confirm.

Export first if you want your records. Money → Export CSV gives you your sessions, roster, payments and expenses as a spreadsheet. Export is never gated by a plan, and once the account is deleted the data is gone — we cannot recover it for you afterwards.

Ask us to delete it

If you have uninstalled the app, lost access to your phone, or would rather not do it yourself, email privacy@paddleup.coach from the address on the account and ask us to delete it.

We will confirm the request, delete the account, and email you when it is done. Expect a reply within one business day and completion within 30 days of the request. We do not charge for this and we do not ask you to stay.

Cancel your subscription separately

Deleting your account does not cancel a paid subscription, because the subscription is held by the app store rather than by us.

• iPhone or iPad: Settings → tap your name → Subscriptions → Paddle Up → Cancel
• Android: Play Store → profile icon → Payments and subscriptions → Subscriptions → Paddle Up → Cancel

Cancel before deleting, or you will keep being billed for a subscription with no account attached to it.

What gets deleted

Deleting your account permanently removes:

• Your coach profile, name, email address and phone number
• Your students' records — names, contact details, notes, waiver status and attendance
• Your sessions, clinics, bookings and waitlists
• Your payments, expenses, court fees, mileage and profit-and-loss history
• Your messages with students
• Your price sheets, share cards, join links and referral codes
• Your uploaded photos, if any

If you coach students who have their own Paddle Up student accounts, deleting your coach account removes their connection to you and the records you held about them. It does not delete a student's own account — a student deletes theirs from the Me tab in their own app, using the steps above.

What we keep, and for how long

Two things survive deletion, both for reasons we cannot avoid:

• Encrypted backups, for up to 30 days. Backups exist so a failure does not destroy other coaches' records. Your data is purged from them on the normal rotation and is not restored to the live app.
• Payment and tax records held by Apple, Google or our payment processor, where the law requires them to be kept. These are their records of a transaction, not your coaching data, and we cannot delete them on your behalf.

Nothing else is retained. We do not keep a shadow copy, we do not anonymise-and-keep your data for analytics, and we do not sell or share it — before deletion or after.

Questions

Email privacy@paddleup.coach. Our full privacy policy explains what we collect while the account is open.